TERMS & CONDITIONS


LEGAL IDENTITY
The B Collection Limited.

Merlin House
No.1 Langstone Business Park
Langstone
Newport
NP182HJ

Place of registration: Companies House

Terms & Conditions
The term 'us' or 'we' refers to the owner of the website whose registered The B Collection Merlin House No.1 Langstone business park. The term 'you' or 'client' refers to the user, customer or viewer of our website.
By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of the below terms, please do not use our website.
The use of this website is subject to the following terms of use:
Verification and conditions of your account
By purchasing from us via our website you are confirming that you are able to use the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
To shop as a trade customer you will need to have proven you work and/or are qualified in the beauty industry by providing a social media link to your business website/social media or certificates of qualification.
Our products are not available to resell online unless authorsised by a member of our sales team. If we find any one selling online without authorisation we will terminate your account immediately.
Ownership of goods
The B Collection will retain ownership of the goods until payment has been received and then the ownership is transferred to you. Once you have retailed the products to your customer it is your responsibility to handle any issue e.g loss, damage and destruction of the product that said customer brings to your attention. We are only responsible for the transactions that we authorise via our online shop.
Cancellation and amendments of orders
Unfortunately, in most circumstances it is not possible to make changes to your order once you’ve placed it. If your order has already been dispatched from the warehouse then you will have to return unwanted items following our returns policy.
If your order has not yet been processed by the warehouse, we may be able to make certain amendments however this is a time sensitive issue and cannot be done outside of business hours or after 15 minutes of placing the order.
Product restrictions
ORDERING FROM OUTSIDE OF THE UK
Unfortunately at the moment The B Collection DOES NOT ship outside of the UK. Please bare this in mind when visiting our website.
Returns
All returns must be placed within 14 days of receiving order. To do so, send an email to our team with your order number and the products you’d like to return or exchange. They’ll get back to you with what to do next. Please note that in the interests of hygiene our lashes cannot be returned unless they’re faulty.
RETURN ADDRESS
The B Collection 

Merlin House

No.1 Langstone Business Park

Langstone 
Newport

NP182HJ